MeltingBlu

  • (+91) 9429694326
  • (+91) 9429694326

Cancellation-policy

Privacy, Cancellation, Payment & Refund Policy

Last Updated: October 2025

At Melting Blu Global Pvt. Ltd., we value your trust and are committed to protecting your personal information. This document outlines our Privacy Policy, Cancellation Policy, Payment Policy, and Refund Policy to ensure transparency and your complete satisfaction.

1. Privacy Policy

a. Information We Collect

When you interact with our website or place an order, we may collect the following:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via trusted third-party gateways — we do not store your card details)

Order & Transaction Data

  • Purchase history

  • Order preferences

  • Delivery instructions

Technical & Usage Data

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages visited, time spent, and browsing behavior

b. How We Use Your Information

We use your information to:

  • Process, pack, and deliver your water orders

  • Provide customer support and respond to inquiries

  • Send order confirmations, shipping updates, and account notifications

  • Offer promotions or special discounts (only if you opt-in)

  • Improve our website, services, and customer experience

  • Comply with legal, tax, and regulatory obligations

c. Cookies and Tracking

We use cookies to:

  • Keep your shopping cart active while browsing

  • Remember your preferences for future visits

  • Analyze site performance and improve usability

You can disable cookies in your browser settings, but this may limit your website experience.

d. Sharing Your Information

We do not sell, rent, or trade your personal data.
We may share limited information with:

  • Delivery partners – to ensure smooth and timely delivery

  • Payment processors – to complete transactions securely

  • Service providers – for hosting, analytics, and support

  • Legal authorities – when required by law or for fraud prevention

e. Data Protection

We use strong encryption, secure servers, and access controls to protect your data.
While we follow industry best practices, no online system is 100% secure — hence, absolute security cannot be guaranteed.

f. Your Rights

You can:

  • Access, update, or correct your personal data

  • Request deletion of your information (subject to legal and transactional requirements)

  • Opt-out of marketing communications anytime through the “Unsubscribe” link or by contacting us

g. Children’s Privacy

Our products and website are not intended for users under the legal drinking age (if applicable) or under 13 years of age. We do not knowingly collect data from minors.

h. Updates to This Policy

We may modify this policy periodically. Updates will be posted on this page with the revised date.

2. Cancellation Policy

  • Orders can be cancelled within 24 hours of placement, provided they haven’t been shipped.

  • Once an order is dispatched or customized, it cannot be cancelled.

  • To cancel, please email 📧 contact@meltingblu.com or call 📞 (+91) 9429694326 with your order details.

Custom/Personalized Orders:

  • These cannot be cancelled once production has started, as they are specially created for you.

3. Refund Policy

  • Approved cancellations made within the time limit will receive a full refund to the original payment method within 7–10 business days.

  • If the order was already shipped, shipping charges may be deducted from the refund.

  • If the delivery is refused or address is incorrect, refund eligibility will be decided at our discretion.

Damaged / Incorrect Product:

  • If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with photos or videos.

  • After verification, we will issue a replacement or refund as per your preference.

4. Payment Policy

  • All payments must be made in full before dispatch of goods.

  • We accept secure online payments through trusted third-party gateways (e.g., Razorpay, Paytm, etc.).

  • We do not store or have access to your credit/debit card information.

  • In case of failed transactions or duplicate payments, the excess amount will be refunded automatically within 5–7 business days.

5. Contact Us

For any privacy, payment, cancellation, or refund-related queries, reach us at:

📧 Email: contact@meltingblu.com
📍 Address: Melting Blu Global Pvt. Ltd., 514, Tower-1, Assotech Business Cresterra, Plot No.-22, Sector-135, Noida – 201304, (UP) INDIA
📞 Phone: (+91) 9429694326