Refund And Return Policy
At The Melting Blu Co., we take pride in delivering premium bottled water that meets the highest standards of purity, freshness, and quality. Due to the nature of our products, certain restrictions apply to returns and refunds to ensure safety and hygiene for all customers.
1. Eligibility for Returns
We accept returns only in the following cases:
The product was damaged or defective upon delivery
You received the wrong item or quantity
The product packaging was tampered with or broken at the time of delivery
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns if:
The seal of the bottle or packaging has been broken after delivery
The product has been opened or partially consumed
The return request is made more than 48 hours after delivery
The product was purchased on clearance or part of a promotional bundle
3. Return Process
If your order meets the return criteria:
Contact our customer care team within 48 hours of delivery at 📧 [your email] or 📞 [your phone number].
Provide your order number, a brief description of the issue, and clear photographs showing the defect/damage.
Our team will review your request and arrange a pickup or request you to ship the product back (depending on your location).
4. Refunds
If your return is approved, your refund will be processed within 5-7 business days to your original payment method.
Refund timelines may vary depending on your bank/payment provider.
In case of prepaid orders, we will refund the full amount including shipping charges (if applicable).
For COD orders, refunds will be issued via bank transfer or store credit.
5. Replacement Option
Instead of a refund, you may choose to receive a replacement for the damaged/incorrect product at no extra cost.
6. Order Cancellations
Orders can be cancelled within 2 hours of placing them.
Once shipped, orders cannot be cancelled, but you may be eligible for a return as per the above policy.
7. Contact Us
For return, refund, or cancellation queries, reach us at:
📧 contact@meltingblu.com
📍 The Melting Blu Global Pvt. Ltd. 514, Tower-1,Assotech Business Cresterra, Plot No.-22, Sector-135,Noida – 201304
📞 (+91) 9429694326